Advice on hardware, database, operating system, type of installation (physical or virtual)
Clear authorization concept
Within this step, a pricing strategy is chosen. The strategy chosen must be based on the value for money. The selection shall also be justified. The price of the service will continue to be determined, as will formal decisions on clearing models and discounts. This step is less important for the SAP basis. While it is necessary to set a price for the IT products to be defined in terms of appreciation and offsetting, it does not require an elaborate pricing system. STEP 8: MARKET COMMUNICATION The step of market communication describes the way in which the respective service is advertised and how it is to be communicated with customers in this regard. It's about the communication tools that are planned, which describe the place of communication, the communication tools that describe what to advertise, and the content. These are usually derived from the target group to be applied for. For the SAP basis, the content is an essential feature of the market communication. That is, depending on the target group, information must be created and communicated. STEP 9: INTERNAL COMMUNICATION Internal communication describes how the above-mentioned aspects can also be successfully communicated internally, i.e. in the direction of one's employees.
The SAP Patch Manager (SPAM) is the online correction support (OCS) customer site. The SPAM transaction gives you the ability to easily and efficiently import support packages provided by SAP into your system. Depending on the system used or the configuration of your system, you must insert different types of Support Packages [page 8]. You will receive support packages in SAPNet - Web Frontend, in SAPNet - R/3 Frontend or on Collection CDs. Since SPAM runs within the SAP system, you do not need to know the operating system to handle the transaction. In the language usage of SAP, the term patch has been replaced by the term support package. Note that you can only work with this transaction in SAP GUI for Java and SAP GUI for Windows.
Set up operating modes
Reachable at any time: Your competent contact person is available at all times. If you operate SAP Basis Support in your own company, personnel bottlenecks may occur. If your SAP employees are absent due to illness or vacation, there may be no equivalent replacement available.
A first important step was the introduction of playbooks to professionalize our work. At that time, SAP installation manuals were real tomes with hundreds of pages that often went round in circles and were anything but easy to understand....
Tools such as "Shortcut for SAP Systems" are extremely useful in basic administration.
Which miner is right now? The solution is to divide the consensus into time blocks, in which a miner is randomly selected, and then determine which transaction it has selected as the consensus during this block.
The monitoring of SAP systems, for example, is handled by modern AIOPs software, which permanently performs essential checks thanks to regular checks.