All key SAP cloud solutions
SAP Support - with expertise at your side
Our advice is in German, French or English. Important for you: We create the optimum utilisation of the given SAP standard and limit - where useful and feasible - the effort for special developments. The goal is always to develop a solution that meets your needs in France in a partnership process with maximum efficiency and to implement it in a timely manner.
Since 2009, we are the first German system house to have the SAP SE-awarded Support Partner Certification for SAP Enterprise Support (VAR Partner Centre of Expertise, PCoE). Our support therefore corresponds to the highest quality standards of SAP.
SAP Roll Out in France
Your system is supported by a team of consultants, led by your Key Account Manager. For you, this means that you have a single point of contact (SPoC), a person who knows everything about your system.
The technical quality manager controls the IT aspects of your project, focusing on system reliability, security, scalability, data integrity and high performance. With the support of SAP Mission Control Centre, it secures your project, ensures uptime and a smooth start-up.
Tools such as "Shortcut for SAP Systems" are extremely useful for SAP support.
End-user support is typically run on two levels - help desk and key user.
The intelligent merging of all channels, including mobile devices and social media, will give customers multiple ways to access support.