Capacity
Lead preparation based on best practices for business processes, architecture, and strategies
The plan went up: Salt Solutions provided Schmersal with an employee who, together with the IT team on site in Wuppertal, took over part of the tasks of AMS and support for SAP. The result was a significant relief for the Schmersal IT team in day-to-day business. The transition to the support team of Salt Solutions in Würzburg was launched parallel to the rollout in China.
Our latest customer satisfaction survey confirmed us in terms of fast response and high solution competence. In the survey, our customers were repeatedly satisfied with our services. They gave us the overall score "very good.".
Holistic Customer Care
We work 100 percent remotely. We have the necessary solutions and infrastructure to ensure maximum security for your systems. Our care for data protection in your company is confirmed by the ISO270001 certificate.
At the beginning of January 2020, the new support backbone became mandatory. Anyone who is unsure whether the SAP support connection is running properly does not have to rely on their own solution manager alone. The new support launchpad extension, "Status of Support Connectivity," provides an overview.
Use "Shortcut for SAP Systems" to accomplish many tasks in SAP Support more easily and quickly.
Our comprehensive knowledge base and intelligent tools such as Guided Answers and Cloud Availability Centre provide you with numerous solutions.
The resolution of faults and the processing of service requests is done by adhering to already defined service level agreements.