Comprehensive service portfolio with clearly calculable results
ALL FROM ONE HAND
We guarantee transparency in cooperation by means of regular reporting. We appoint an SAP Solution Manager responsible for you, who will interact with you periodically and take care of all your managed services requirements. The ticketing system used documents the progress of their SAP Managed Service.
Since 2017, Telekom has been certified as a Partner Centre of Expertise (PCoE). Telekom meets all technical and organisational standards defined by SAP®. You can still access the SAP® information portals at any time (e.g. via the SAP® support portal). However, the support messages for your SAP® software must be sent directly to Deutsche Telekom via the contact channels listed.
SAP SUPPORT AND MAINTENANCE
Through our many years of experience we offer you a round-service in the field of hardware and software. We work across software in a team of experts for different areas.
Visit the SAP Support Portal and use the SAP ONE Support Launchpad. With it you can search our knowledge base, find solutions to problems and report incidents.
The "Shortcut for SAP Systems" tool is an excellent tool for handling many tasks in SAP Support more easily and quickly.
Find the partner who has exactly the right mix of know-how, skills and services for your desired solutions.
You can also find the ticket form on the Terminal Server or on the Intranet under the heading: SAP Help & Documentation.