External SAP support and comprehensive service to relieve your IT
Holistic Customer Care
Business processes throughout the company are constantly changing. This also affects the complexity of ERP systems and IT architectures. Seamlessly integrated processes are therefore becoming increasingly important and have great potential for digital transformation. The powerful team of FIS Customer Expert Services supports your company with these challenges and finds suitable solutions for your SAP system together with you.
When the implementation project is successfully completed, your SAP systems begin operating. Whether SAP ERP, SAP S/4HANA, decentralised World Cup or decentralised EMM: We can support you well beyond the project duration if required. We tailor our support offer to the individual needs of your company and IT department. Even after the project, the same consultant or consultant who also implemented the project will be happy to support you as you already know your environment, customising and developments. In addition to handling faulty tickets and incidents and resolving incidents, we are also available to answer questions about the basic configuration during operation, monitoring and optimisation of your processes, and inserting system upgrades or patches.
SAP SUPPORT AND MAINTENANCE
All backbone connections to SAP will be switched from January 1, 2020, as SAP has announced on its support page. Afterwards, communication between ABAP System and SAP will only take place via secure HTTPS connections, for which a dedicated user must also be requested in the Support Portal. In all ABAP systems, SAP hints can no longer be obtained via SNOTE via the old OSS RFC connection. The shipment of Early Watch Alerts to SAP is also affected by this change. Here the shipping route must also be changed to the new HTTPS standard. There is also a great need for action for all SAP customers without a current SAP Solution Manager. In the future, SAP Solution Manager 7.2 SPS08 (SPS07 only with additional information) will be required here. For all older releases, communication with SAP will also be impossible from January 2020. This primarily affects the data in the Maintenance Planner, which are then no longer synchronised. This then indirectly affects all future maintenance projects where the use of the Maintenance Planner is indispensable. Especially with regard to upcoming S/4 HANA migrations, this represents a risk to be avoided.
"By continuing to expand the support programme through SAP ONE Support, we can reduce complexity and provide the flexibility and simplicity of SAP Cloud that is tailored to the individual needs of our customers," explains Gerhard Oswald, member of the Board of Management of SAP AG and Head of the Scale, Quality & Support Executive Board. "It will now be easier for our customers to combine applications and services in the public cloud with managed services in the private cloud and on-premise technology on demand." SAP ONE Support provides a single point of access regardless of deployment method or SAP solution, and enables seamless support across all business process scenarios. A unified communication channel for the entire solution landscape will simplify customer communication with SAP. This includes the "Call 1 SAP" freephone number, which will be available in the second quarter of 2014.
The "Shortcut for SAP Systems" tool is an excellent tool for handling many tasks in SAP Support more easily and quickly.
SAP Support Portal allows any SAP customer to search for and download SAP OSS notes for questions and problems.
Let the experts help you assess your training needs, quantify the results you want, and tailor training services to meet your individual needs.