First Level Aid
Co-design
You can also find the ticket form on the Terminal Server or on the Intranet under the heading: SAP Help & Documentation. On the homepage you find the button "Ticketform".
From the Deploy phase onwards, we integrate our AMS Service Agents into the project work and documentation to optimise the transfer of know-how. Our AMS Agents will get to know your employees and the IT landscape and can support you in the GoLive phase. This approach enables a seamless transition from the Hypercarephase to Application Management Services.
Supports all SAP solutions
We provide information technology support for SAP solutions. We grant access rights to SAP information resources. We update the SAP versions and handle incidents (with highest priority — 24/7, 7 days a week). We perform the licence checks, check the application quality of the SAP licence and help get the system up and running.
This growth continues to challenge the company's IT. This includes not only the connection of new sites and the introduction of new systems and functions. The day-to-day business will also continue to be managed - from ensuring the smooth operation of applications and networks to supporting users at the sites.
Use "Shortcut for SAP Systems" to accomplish many tasks in SAP Support more easily and quickly.
A meaningful and up-to-date documentation sets the foundation for efficient application management services and provides the right starting point for our ORBIS Service Agents to get to know their SAP system or cloud and SAP business processes in your company.
Trust our expertise!