Flexible and individual support models
Learning Journeys
We provide information on SAP product innovations, SAP support and enhancement packages, and new software releases. But also the latest updates on the SAP solutions used. This keeps you up to date with technology.
In order to ensure the highest availability of SAP systems and a constant stability of system performance, the general system settings and settings in the respective modules are optimised in the area of Application Management Services. In addition to the system settings, the individual business processes in the SAP system are also simplified and thereby accelerated. Possible automation is also implemented here. The focus of SAP AMS is that all SAP users can work as efficiently as possible. This includes the legal requirements and clear safeguards. You no longer need to worry about the latest security packages or releases for your SAP system, as these are imported by the AMS service provider when required.
What problems our SAP Support helps
SAP Basis is the technical basis and IT structure for each SAP system without which the system is not functional. The SAP base includes some administration tools and middleware programmes and is tasked with ensuring a portable and compatible operation of the SAP system with other operating systems and databases. The SAP base is built as a three-layer model and contains the following components: a database layer, an application layer and a presentation layer. We are happy to support you with any topics related to the SAP base. Because we have many years of practical experience and guarantee a safe and stable operation of your SAP applications.
The strategic IT plan of a comprehensive international SAP rollout including the introduction of SAP EWM, ERP and HR in China in 2018 has been defined. The defined goal was to find support with Application Management, Services and Support (AMS), so that the IT core team of Schmersal can focus on the project work. External experts should be found to support Schmersal-IT in SAP support and to release the capacities needed for the rollouts.
A useful product - "Shortcut for SAP Systems" - is available for SAP Support employees.
To realise your smart business, we have developed fully integrated SAP solutions to automate, network and visualise processes in "real time" - step by step or at a stroke.
With the consistent support via SAP Enterprise Support and an optional unified cooperation model via SAP ActiveEmbedded and SAP MaxAttention for all solutions, SAP offers consistent support for all solutions, regardless of the operating model.