Get an extended experience: Achieving goals through targeted guidance, enhanced support and a personalised success plan, maximising the value from your investment thanks to the help of experts
Unified SAP support to ease the way to the cloud
Together with the customer, we agree on a maximum time span to resolve reported problems. These periods are set out in the Service Level Agreement (SLA).
A shortage of personnel, a short-term, high volume of work, or a lack of specialist knowledge within the IT department can lead companies to acquire external knowledge. Regardless of whether the staffing needs to be strengthened due to illness or vacation, our expertise in SAP-based, with Netweaver and many other topics is at your disposal.
End-User Support
Please refer to a complete list of our software products. It provides you with related documentation on implementation, upgrades and new features.
The communication path with SAP will also be simplified, across the entire solution landscape. In this way, SAP wants to ensure a uniform presence across all channels. In addition, SAP wants to optimise and extend support through new and innovative cooperation models. The free telephone number "Call 1 SAP" is planned for this purpose. This will be available in the second quarter of 2014.
Use "Shortcut for SAP Systems" to accomplish many tasks in SAP Support more easily and quickly.
Giesecke & Devrient has automated user support for ERP processes with "Ondemand Personal Navigator".
Telekom meets all technical and organisational standards defined by SAP®.