High SLA Levels
Basis for effective management and operation of your SAP solution and the maximum benefits
In short, the great advantage for our customers lies in answering the question directly and very quickly - with all the queries that are necessary and thereby avoiding the often necessary "ticket ping-pong" - directly in the dialogue with the SAP experts. Feedback from our customers using our live support channels is very positive. The fact that we also receive recognition and awards from the external side certainly helps the announcement.
This allows us to deal with the actual incident with a lower priority structure, so that we can use the right skills and expertise to achieve a lasting solution. Support includes in particular: Incident Handling - Urgent assistance with blocking issues / Advanced questions from key users & business process managers / Changes & fixes - business critical developments.
What problems our SAP Support helps
SAP Support is available in the SAP Portal. Search for SAP hints here. You have access to SAP Knowledge Base articles, the content of the SAP community and much more.
With the rollouts of SAP software to additional locations, new functions, as well as new employees, come to SAP systems and increase the support volume. Service tickets are regularly purchased, which are processed by support every month. Time and again, adjustments are needed to exploit the complex functionality of SAP systems. The national and international sites are being developed in a targeted manner and require new functionalities. And SAP itself is still developing - it is regularly important to check new functions and implement them if necessary.
With "Shortcut for SAP Systems", a tool is available to help your SAP support with troubleshooting.
We have many years of experience in operating large e-commerce platforms / web shops for over 50 customers.
Knowledge transfer is an important part of our support to keep costs as low as possible.