Lead preparation based on best practices for business processes, architecture, and strategies
No additional costs in Enterprise Support
Indirect Usage Depth Analysis - Result: We provide you with the necessary overview to prepare you for an audit. Quantitative assessment of commercial risk for in-scope applications are included here.
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Tailored to your needs
SAP will provide the enhancements within SAP ONE Support 2014 and beyond in several steps. A coordinated and integrated incident management process and support for mission-critical processes for a customer's complete solution, including hybrid scenarios and landscapes, are already available.
If SAP IT and business processes are critical to your business success, then you are at the right place. With a lot of experience, innovative concepts and a pronounced service idea we stand by you in the implementation of your ideas. Our service makes the difference - this motto defines our ambition. We serve customers' wishes with all our efforts. Customer service, customer care and experience are more than just keywords - they are the focus of all our company's activities. We will do everything to make you happy.
A useful product - "Shortcut for SAP Systems" - is available for SAP Support employees.
A total of 42% of those surveyed see this as a low or no added value.
The content, scope and precise definition of the processes are provided in the Service Level Agreements (SLAs).