Newsletter
COMMERCIAL & NEGOTIATION SUPPORT
SAP Cloud ALM starts with the implementation portal for SAP S/4HANA Cloud. It is expected to be available in the fourth quarter of 2018 with the next release of SAP S/4HANA Cloud. SAP plans to extend SAP Cloud ALM beyond implementation support for SAP S/4HANA Cloud with a roadmap for the entire application lifecycle of all SAP cloud products to be available by 2021. The implementation portal for SAP S/4HANA Cloud supports customers in defining the scope of implementation, with Fit-to-Standard Workshops, the configuration of SAP S/4HANA Cloud and tracking the progress of the project. SAP Cloud ALM is designed to complement SAP Solution Manager, SAP's leading ALM solution for on-premise applications. With the introduction of SAP Cloud ALM, customers can select the most suitable SAP ALM solution for them, ensuring a fast implementation and optimal operation of their SAP solutions. SAP Cloud ALM is available to all Enterprise Support customers based on their existing contract.
A holistic support by an experienced SAP service provider can help. System problems can be detected early and fixed directly. In addition, efficient business processes are created to simplify the day-to-day work of all SAP users and increase effectiveness. Clear strategy consulting and structured process optimisation lay the foundation for the success of a company. SAP Application Management Services work right here.
SAP Business Journeys
Achieving your business goals is our priority. Our flexible on-site and remote support provides you with competent development, methodology, centralised planning and resources for the areas where you need them most, using best-practice ITIL processes.
As long as the system works and is operated flawlessly, the world is fine. The pressure to act increases if errors occur or if minor but urgent adjustments are required that cannot be handled by your IT. We provide 2nd and 3rd level support for these cases. The content, scope and precise definition of the processes are provided in the Service Level Agreements (SLAs).
"Shortcut for SAP Systems" makes many SAP support tasks much easier.
We therefore integrate support directly into our products with Built-in Support.
SAP ONE Support is not a separate support offering.