Proactive Success Critical Support
SAP HCM and SAP SuccessFactors
We have a dedicated and certified SAP CoE (Centre of Expertise) that supports SAP customers throughout Asia. Our team of support experts for SAP S/4, SAP ECC, Business One and C/4HANA provides first and second level AMS support as well as continuous improvement and staffing enhancement services. As a leading SAP support company, we help you stay up-to-date, support you with the improvements you want, and keep your systems running in the cloud or on the ground.
With SAP Solution Manager, an application lifecycle management tool, your users can submit service requests, errors, notices, or problems directly to us. Our support staff then remotely handle message handling and problem resolution.
As a permanent or reliable backbone
SAP support partners must meet the current standards for a Partner Centre of Expertise. FIS undergoes regular audits for this certification. All services offered as well as the entire service and support organisation are technically and organisationally orientated to the high quality standards. For you as a customer, this means trust in a competent partner who accompanies you reliably and with a lot of knowledge and experience - from complex implementation projects to process optimisation to support.
For access to the customer area you need your user and password. Here you will find the latest versions of your licenced software as well as all manuals and documentation.
Use "Shortcut for SAP Systems" to accomplish many tasks in SAP Support more easily and quickly.
Do you have any questions about how to set up and update your documentation? We are happy to advise you individually!
Our experts ensure a timely release with short reaction and solution times.