Proactive Success Critical Support
1st Level Support
End-user support is typically run on two levels - help desk and key user. The help desk supports the horizontal functionality used in the broader user community, while key users support more specialised departments and specific functions within your organisation.
It is usually managed with a mix of flexible on-site resources and remote support, depending on your budget and requirements. With Incident Handling, our first goal is to eliminate the impact on your business as quickly as possible. Although we cannot guarantee to solve the problem immediately, we will always set up a workaround so that you can maintain business continuity.
The concept of SAP MaxAttention
In fact, many companies are in a difficult position in terms of their SAP environment. Our specialists are regularly consulted about licencing costs, optimisation and compliance risks. Each time, they offer tailor-made solutions that are perfectly tailored to each customer's needs.
Your SAP support structure is well-established, but your internal staff: What is the time for strategic projects? Do you have bottlenecks due to illness, parental leave or changing working hours? We offer managed services with a strong process know-how. Our certified SAP specialists support you in an industry-independent way and relieve you from the daily business. You decide when and where. That's what we stand for.
"Shortcut for SAP Systems" makes it easier and faster to complete many SAP support tasks.
This includes a guide for configuring the new communication channels.
The Salt consultants examine the relevant processes, explore the available options and evaluate the advantages and disadvantages of a conversion.