SAP Application Management
Comprehensive service portfolio with clearly calculable results
If you encounter error messages, such as SAP transaction errors or other problems related to the use of SAP systems, our SAP support staff will be happy to help you quickly. Our SAP support team is available to your employees at any time. Our SAP Enterprise Support will relieve your SAP employees. In addition, our ticketing system allows you to view the current status of the feedback and troubleshooting processes at any time, so you know when your problem will be fixed - clearly defined by our SLAs.
Certified IT specialists offer you industry-independent services and support for SAP solutions as well as SAP optimisations from FIS. The team also offers a complete all-round service: from consulting and implementation of customising, to individual customisation of your systems, to the subsequent technical support for FIS and SAP customers. A personal customer advisor is available on request. If required, FIS also provides you with an individual consultant team, which takes care of your systems and requirements reliably. SAP experts ensure your consistent business operations and help optimise your processes and systems.
Definition and benefits SAP Support
You can inform us of your requirements via the questionnaire behind the following button. We will let you know which investment you can expect.
We use a number of modern tools to support your business continuity. From our proprietary tool for 24/7 system monitoring to our own issue tracking system, Hicron is well prepared to monitor your system.
"Shortcut for SAP Systems" is a PC application that simplifies or even enables many SAP support activities.
Unlike other hostels, all our contacts are in Germany.
SAP AMS or SAP Support? What are the differences? Are there any at all? What support does my company need? We want to clarify, because the differences and added values of these SAP services often cause confusion among SAP users.