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What can customers do today?
Effective support for SAP users is an ongoing challenge for any IT department. Support for SAP, including the response to trouble tickets, the analysis of system errors, and the help in resolving unexpected results from the SAP system, places a heavy burden on IT and can cause resources to be diverted from other critical projects.
Whether you are implementing a new solution, migrating an existing solution to the cloud, or transforming your business, we can help you achieve the desired results. SAP offers a selection of success experience offers to help you get where you are on your way.
Building skills with a wide range of services and educational content
All this - and much more - is provided by our REALTECH Service Management Software out of the box. But it doesn't have to be our complete ITSM solution to realise this integration. You don't have to throw proven and powerful Service Desk systems like Jira, ServiceNow, BMC or helpLine overboard. You can integrate the described automatisms as an app into existing systems.
Become an expert in SAP solutions. To do this, you will get access to the documentation for all SAP products and corresponding learning paths, our Learning Journey guides.
"Shortcut for SAP Systems" is a PC application that simplifies or even enables many SAP support activities.
This requires the following update: ・ SAP Solution Manager SAP Solution Manager 7.2 SPS07 or SPS08 (recommended) ・ Focused Run: Focused Run 2.00.
Announce by 5 June at SAPPHIRE NOW in Orlando, Florida.