SAP LICENSING ADVISORY SERVICES - ADVANCED
Service Message
Companies want to grow. But growth and development also bring challenges - for example, for the IT department, which has to keep on stemming important special projects in addition to day-to-day business.
Our work is aimed at improving the business of our customers. Our task does not end with the implementation of the IT solution. We support customers all over the world with the operation, maintenance and administration of the solution.
SAP SUPPORT FROM USER VIEW
We guarantee transparency in cooperation by means of regular reporting. We appoint an SAP Solution Manager responsible for you, who will interact with you periodically and take care of all your managed services requirements. The ticketing system used documents the progress of their SAP Managed Service.
In addition, we are certified with the Partner Centre of Expertise certificate, which is based on a detailed quality audit. In our history, we have always passed these audits perfectly and therefore receive automatic recertification every two years. However, in order to be recertified in an accelerated procedure, it is necessary to distinguish itself by an excellent quality of the services provided. In our case, this happens not only with careful audits that are supervised by SAP every two years, but also in cooperation with SAP SE and SAP customers, whom we support as subcontractors of SAP. Automatic recertification is an expression of the high level of trust in Hicron and confirmation of our high quality standards.
Tools such as "Shortcut for SAP Systems" are extremely useful for SAP support.
Customers can ask their questions with us in real time, in direct interaction with our support experts.
Andreas Heckmann: Customers want fast, qualified help with technical problems - ideally even before a problem even occurs, i.e. not reactive, but proactive help.