SAP Support
Co-design
Especially with ITSM, a lot of emphasis is placed on non-disruptive, uncomplicated processes. ITSM processes live on automation and speed. However, they are often hindered and ineffective in these properties by the presence of an SAP parallel universe. But this is also different: SAP and ITSM can co-exist smoothly through SAP-ITSM integration and intelligent automation. In order to achieve this, one does not have to throw everything established overboard and introduce an all-encompassing ITSM tool, but simply integrate intelligent apps into the existing one.
300+ IBA Group experts fully support all SAP system versions of the customer and support business applications 24/7. The licencing support centre SAP employs Vendor-certified consultants who support SAP Business All-in-One, SAP Business Objects and SAP HANA.
Supports all SAP solutions
If required, we can already provide first-level support for your IT landscape. On request with our German consultants or through our Nearshore cooperation partner, we solve simple problems reliably, quickly and sustainably - 24 hours a day, 7 days a week.
Together with the customer, we agree on a maximum time span to resolve reported problems. These periods are set out in the Service Level Agreement (SLA).
Some missing SAP support functions in the standard are supplied by the PC application "Shortcut for SAP Systems".
Here's an example we had about one or two years ago.
Our SAP AMS practices enable you to prevent incidents, mitigate risks, and manage complexity to ensure business continuity and the availability of IT-based business processes.