SAP® Support - as needed
Current systems - anytime
As a supporter, we cover all enquiries about application management and operation of your solution. Your request will be analysed in the first level and, if necessary, forwarded to the second or third level. In this case, our system engineers and application engineers take over and take care of the issue in a dedicated manner.
With the rollouts of SAP software to additional locations, new functions, as well as new employees, come to SAP systems and increase the support volume. Service tickets are regularly purchased, which are processed by support every month. Time and again, adjustments are needed to exploit the complex functionality of SAP systems. The national and international sites are being developed in a targeted manner and require new functionalities. And SAP itself is still developing - it is regularly important to check new functions and implement them if necessary.
Functional Application Support
This allows us to deal with the actual incident with a lower priority structure, so that we can use the right skills and expertise to achieve a lasting solution. Support includes in particular: Incident Handling - Urgent assistance with blocking issues / Advanced questions from key users & business process managers / Changes & fixes - business critical developments.
Choose the times you want to use our support. On request, we will be there for you 24/7 and will work with you to create an individual concept for your needs.
Some missing SAP support functions in the standard are supplied by the PC application "Shortcut for SAP Systems".
We offer you support tailored to your needs - from individual expert sessions with your IT department to application support in everyday operations.
It enables customers to transform into a smart business.