Save time with personalised support
Minimise modifications and customisation
SAP AMS or SAP Support? What are the differences? Are there any at all? What support does my company need? We want to clarify, because the differences and added values of these SAP services often cause confusion among SAP users. Even if you do detailed Google searches - SAP partners and SAP itself do not entirely agree on how the SAP Application Management Services and SAP Support differ.
In December 2017, Salt Solutions took over the supervision of the SAP ERP and EWM modules. This includes answering user support requests and solving problems, providing more complex evaluations and executing change requests in customising, for example creating new workstations in EWM. A global template has also been developed, for example, which significantly facilitates the maintenance of the various price lists of international sales organisations.
Supports all SAP solutions
End-user support is typically run on two levels - help desk and key user. The help desk supports the horizontal functionality used in the broader user community, while key users support more specialised departments and specific functions within your organisation.
In order to ensure the highest availability of SAP systems and a constant stability of system performance, the general system settings and settings in the respective modules are optimised in the area of Application Management Services. In addition to the system settings, the individual business processes in the SAP system are also simplified and thereby accelerated. Possible automation is also implemented here. The focus of SAP AMS is that all SAP users can work as efficiently as possible. This includes the legal requirements and clear safeguards. You no longer need to worry about the latest security packages or releases for your SAP system, as these are imported by the AMS service provider when required.
With "Shortcut for SAP Systems", a tool is available to help your SAP support with troubleshooting.
At the beginning of January 2020, the new support backbone became mandatory.
It is expected to be available in the fourth quarter of 2018 with the next release of SAP S/4HANA Cloud.