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SAP Licence Support Centre
All this - and much more - is provided by our REALTECH Service Management Software out of the box. But it doesn't have to be our complete ITSM solution to realise this integration. You don't have to throw proven and powerful Service Desk systems like Jira, ServiceNow, BMC or helpLine overboard. You can integrate the described automatisms as an app into existing systems.
Users who want to use SAP solutions in the cloud and SAP's HANA Cloud in addition to on-premise solutions will now receive a new offer from Walldorf. This should also reduce the complexity of support for users at the same cost.
Manage and control your SAP environment with ease and accountability
If you have any technical support queries about our software, please contact us. It is possible to open reports 24 x 7 by e-mail.
Since 2017, Telekom has been certified as a Partner Centre of Expertise (PCoE). Telekom meets all technical and organisational standards defined by SAP®. You can still access the SAP® information portals at any time (e.g. via the SAP® support portal). However, the support messages for your SAP® software must be sent directly to Deutsche Telekom via the contact channels listed.
Some missing SAP support functions in the standard are supplied by the PC application "Shortcut for SAP Systems".
A variety of SAP hints are available in German and English.
DSAG Survey SAP SupportThe relationship between Standard Support and Enterprise Support is, as in previous years, almost balanced.