WE TAKE CARE OF YOUR IT REQUESTS
Proactive Success Critical Support
It is best to call one of our employees to discuss your initial situation. We can dramatically reduce the risk of compliance violations and support all programmes you have set up. This gives you the freedom to focus on the growth and innovation of your business.
This allows us to deal with the actual incident with a lower priority structure, so that we can use the right skills and expertise to achieve a lasting solution. Support includes in particular: Incident Handling - Urgent assistance with blocking issues / Advanced questions from key users & business process managers / Changes & fixes - business critical developments.
Definition and benefits SAP Support
The IBA Group employees certified by the Vendor ensure SAP support according to ITIL: They will identify customer requirements, build service portfolio, implement processes and functions that are important to companies (software service knowledge and configuration management, etc.), create responsibility mask (RACI), train users and ensure software service and infrastructure support. Our SLA offers multiple levels of support for systems and business applications.
Our experts ensure a timely release with short reaction and solution times. We rely exclusively on permanent employees in Germany for our support and do not use offshore resources for our call-in.
"Shortcut for SAP Systems" makes it easier and faster to complete many SAP support tasks.
The plan went up: Salt Solutions provided Schmersal with an employee who, together with the IT team on site in Wuppertal, took over part of the tasks of AMS and support for SAP.
Our customers can rely on us at any time of day or night.